Emergency Call Triage

Priority routing for emergencies. Messages for everything else.

Burst pipe at 2 AM? Your AI knows the difference between urgent and routine. Emergency calls get routed to your on-call team immediately. Everything else gets a professional message and a morning follow-up.

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The Problem

Not Every Call Is an Emergency, but You Treat Them All the Same

Without triage, you have two bad options: ignore all after-hours calls and risk missing real emergencies, or answer every call and burn out your on-call team with routine questions. You need a system that knows the difference.

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How It Works

Up and running in four steps

1

Define Emergency Criteria

Tell us what constitutes an emergency in your business: flooding, gas leaks, security breaches, medical issues, or custom criteria.

2

Set Up On-Call Routing

Configure your on-call rotation. Emergency calls ring the right person based on day, time, and specialty.

3

AI Triages Every Call

Your AI asks the right questions to determine urgency. True emergencies get immediate routing. Routine calls get professional handling.

4

Review Triage Decisions

Audit all triage decisions in your dashboard. Fine-tune criteria to ensure no emergency is ever missed.

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Ready to get started?

Set up your emergency call triage in under 24 hours. No contracts, cancel anytime.

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Features

Everything included

  • AI-powered priority classification for every call
  • Instant escalation for true emergencies
  • Emergency dispatch notification to on-call staff
  • On-call rotation and routing by schedule
  • Severity scoring based on caller responses
  • Response time tracking and reporting
  • After-hours emergency alerts via SMS and call
  • Full compliance logging for audit trails
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Who This Is For

Industries and use cases

  • Plumbing and HVAC emergency services
  • Property management and maintenance
  • Medical practices and urgent care
  • Veterinary and animal emergency clinics
  • Security and alarm monitoring companies
  • IT infrastructure and network support
  • Water damage and restoration companies
  • Elevator and fire safety services

Not your industry? We work with any business that gets phone calls.

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