Ticketing System
Turn every call into a trackable ticket.
Your AI creates support tickets from phone calls automatically. Track issues, assign staff, measure resolution times, and ensure nothing falls through the cracks.
The Problem
Phone Calls Create Invisible Work
A customer calls with an issue. Your staff handles it -- or tries to. But there is no ticket, no tracking, no accountability. A week later, the customer calls back furious because nothing was done. You have no record of the original call and no way to know what went wrong.
How It Works
Up and running in four steps
Connect Your Ticketing System
We integrate with Zendesk, Freshdesk, Jira Service Management, ServiceNow, or your custom ticketing platform.
Define Ticket Categories
Set up categories, priority levels, and auto-assignment rules. Your AI classifies each call and creates the right type of ticket.
Tickets Created Automatically
Every call generates a ticket with caller details, issue description, priority level, and full transcript attached.
Track and Resolve
Monitor open tickets, resolution times, and staff performance. Identify recurring issues and systemic problems.
Ready? Get started in under 15 minutes. Sign Up Now
Ready to get started?
Set up your ticketing system in under 24 hours. No contracts, cancel anytime.
Features
Everything included
- Auto-create tickets from every phone call
- Intelligent priority assignment by issue type
- SLA timer tracking from ticket creation
- Real-time status tracking and updates
- Resolution workflow automation
- Multi-level escalation rules
- Comprehensive reporting and analytics
- Full customer history across all interactions
Who This Is For
Industries and use cases
- IT help desks and support teams
- Property management maintenance requests
- SaaS and software support departments
- Healthcare patient follow-up tracking
- Utilities and service complaint handling
- Government constituent services
- Educational institution support offices
- Facility management and maintenance
Not your industry? We work with any business that gets phone calls.
Contact Us